ARYA SAPUTRA; IRMAYANI; ISNA JUWITA. ANALISIS KUALITAS LAYANAN SERVQUAL TERHADAP KEPUASAN PELANGGAN LAUNDRY DENGAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) . Ekasakti Engineering Journal, [S. l.], v. 5, n. 2, 2025. Disponível em: https://ejurnal-unespadang.ac.id/E-EJ/article/view/1380. Acesso em: 23 feb. 2026.