TRANSFORMASI DIGITAL, PELAYANAN PUBLIK DI MASA PANDEMI
DOI:
https://doi.org/10.31933/eej.v1i2.469Keywords:
Transformasi Digital, Masa Pandemi, Pelayanan PublikAbstract
Pandemi Covid-19 merupakan kesempatan yang menarik untuk mengeksplorasi percepatan perubahan yang diberikan oleh teknologi digital karena pandemi telah menyebabkan banyak organisasi menjalani transformasi digital yang serba cepat untuk menghadapi situasi yang luar biasa ini. Semua ini tentu saja terjadi di setiap pemerintah di seluruh dunia termasuk Indonesia, di mana langkah-langkah sosial yang diterapkan untuk mengekang penyebaran Covid-19 termasuk penguncian sementara fasilitas fisik telah memaksa masyarakat, pemerintah dan swasta untuk secara radikal memikirkan kembali bagaimana memberikam pelayan terbaik.
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Bannister, F., & Connolly, R. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31(1), 119–128.
Demircioglu, M. A. (2017). Reinventing the Wheel? Public Sector Innovation in the Age of Governance. Public Administration Review, 77(5), 800–805.
Demircioglu, M. A., & Audretsch, D. B. (2018). Conditions for complex innovations: evidence from public organizations. Journal of Technology Transfer, 45(3), 820–843.
Gracia, D. B., & Casaló Ariño, L. V. (2015). Rebuilding public trust in government administrations through e-government actions. Revista Española de Investigación de Marketing ESIC, 19(1), 1–11.
Hapzah, S. N., Rianto, B., Tamrin, M. H., Studi, P., Publik, A., & Tuah, U. H. (2020). Tata Kelola Inovasi Pelayanan Publik?: Dimensi Kelembagaan , Aktor Kebijakan Dan Masyarakat. Publisia: Jurnal Ilmu Administrasi Publik, 5(2), 153–164.
Ingrams, A., Manoharan, A., Schmidthuber, L., & Holzer, M. (2020). Stages And Determinants Of E-Governmentdevelopment: A Twelve-Year Longitudinalstudy Of Global Cities. International Public Management Journal, 23(6), 731–789.
Jenny Huang, & Karduck, A. (2017). A Methodology for Digital Government Transformation. Journal of Economics, Business and Management, 5(6), 246–254.
Katharina, R. (2020). Pelayanan Publik & Pemerintahan Digital Indonesia. Yayasan Pustaka Obor Indonesia.
Knowlton, L. W., & Phillips, C. C. (2013). The logic model guidebook: bett er strategies for great results. SAGE Publications.
Madsen, S., Haslam, C. R., & Nielsen, J. A. (2020). Accelerated Digital Transformation: The Case of The Online University Caused By Covid-19. Selected Papers of the Information Systems Research Seminar in Scandinavia (IRIS), 11, 1–14. https://aisel.aisnet.org/iris2020/2%0AThis
Marushka, D., & Ablameyko, M. (2012). E-Government Start-up in Belarus-Case of Public Online Services Portal Implementation. International Journal of Public Information Systems, 8(2), 1–10. /citations?view_op=view_citation&continue=/scholar%3Fhl%3Des%26start%3D490%26as_sdt%3D0,5%26scilib%3D1%26scioq%3Dtools&citilm=1&citation_for_view=PfIHHdUAAAAJ:QD3KBmkZPeQC&hl=es&oi=p
Nuraini, N., Ansori, M., & Lorenza, G. C. (2021). Efektivitas Pelayanan Publik Program Mobile Customer Service on Call (MCS-OC) pada Badan Penyelenggaraan Jaminan Sosial Kesehatan Kota Jambi. Wajah Hukum, 5(1), 424.
Putri, A. A., Ariany, R., & Syamsurizaldi, S. (2019). Sistem tata kelola pemerintahan nagari dalam menciptakan public value di Nagari Sungai Nyalo IV Koto Mudiek, Kecamatan Batang Kapas, Kabupaten Pesisir Selatan, Sumatera Barat. Publisia: Jurnal Ilmu Administrasi Publik, 4(1), 102–116.
Schulze-Gabrechten, L. (2019). An organizational approach to public governance: Understanding and design. Public Administration, 97(2), 483–486.
Suzuki, K., & Demircioglu, M. A. (2019). The association between administrative characteristics and national level innovative activity: Findings from a cross-national study. Public Performance & Management Review, 42(4), 755–782.
Torfing, J., & Triantafillou, P. (2016). Enhancing public innovation by transforming public governance. Cambridge University Press.
United Cities and Local Governments, Metropolis, & UN-Habitat. (2020). Digital Technologies and the COVID-19 pandemic. Https://Www.Uclg.Org/Sites/Default/Files/Eng_briefing_technology_final_x.Pdf.
Vivona, R., Demircioglu, M. A., & Raghavan, A. (2020). Innovation and Innovativeness for the Public Servant of the Future: What, Why, How, Where, and When. The Palgrave Handbook of the Public Servant, June, 1–22. https://doi.org/10.1007/978-3-030-03008-7
Wal?, ?Zeger Van der. (2017). The 21st century public manager. Macmillan International Higher Education.?????
Williams, D. (2014). The Evolution of the Performance Model from Black Box to the Logic Model Through Systems Thinking. International Journal of Public Administration, 37(13), 932–944.
Wulansari, A., & Subriadi, A. P. (2017). Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model. IPTEK Journal of Engineering, 3(1), 22–28.
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Published
2021-07-30
How to Cite
Junaidi, F. . (2021). TRANSFORMASI DIGITAL, PELAYANAN PUBLIK DI MASA PANDEMI. Ekasakti Educational Journal, 1(2), 278–292. https://doi.org/10.31933/eej.v1i2.469
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